Vendor contact information
Got a question about benefits?
- Ask a question at ECU Health Service Center or call 252-816-7446.
- Use the chart below for contact information for each of the benefits offered at ECU Health.
ECU Health taking care of you
These resources are available for ECU Health team members and dependents covered under an ECU Health medical plan.
| Benefit | Provider | Phone # | Website | Description |
|---|---|---|---|---|
| ECU HealthNow | ECU Health | 888-894-0199 | app.mdlive.com/landing/ecuhealth | Free, flexible, 24/7/365 virtual care service |
| ECU Health Employee Clinic | ECU Health | 252-847-2273 | totalrewards.ecuhealth.org/employee-clinic/ | Serves ECU Health team members and family members |
| ECU Health Employee Pharmacy | ECU Health | 252-847-4311 | totalrewards.ecuhealth.org/employee-pharmacy/ | Convenient, confidential and quality pharmacy services |
Contact information
| Benefit | Provider | Phone # | Website | Description |
|---|---|---|---|---|
| Critical Illness, Accident, or Hospital Indemnity Insurance | Voya | 877-236-7564 | voya.com/claims | Claims for unexpected, serious illness or qualifying accident |
| Dental Plan | Delta Dental | 800-662-8856 | DeltaDentalNC.com | Dental claims, provider networks, ID card |
| Disability (Short-and Long-term) |
Reliance Matrix | 877-202-0055 | matrixabsence.com | Disability claims and covered benefits |
| Discount | BenePlace | 800-683-2886 | beneplace.com/ecuhealth/sign-in | Discounts for a variety of merchants |
| ECU Health Employee Pharmacy | ECU Health | 252-847-4311 | myecuhealth.org/teamcentral/wellness/Pages/EmployeePharmacy.aspx | Discounted prescription refills and OTC medicines |
| Employee Assistance Program (EAP) | ECU Health | 877-843-7207 or 252-847-4357 | ecuhealth.org/employee-assistance-program/contact-us | Counseling Services, Behavioral health, Legal advice and Substance abuse issues |
| Flexible Spending Accounts (FSAs) (Health Care and Dependent Care) | WEX | 866-451-3399 | www.wexinc.com | Flexible spending claims and covered benefits |
| Health Savings Account (HSA) | WEX | 866-451-3399 | www.wexinc.com | HSA claims and covered expenses |
| ID Theft Protection | Norton LifeLock | 800-607-9174 9 a.m. – 7 p.m. EST |
gendigital.com/us/en/partner/employee-benefits/premier-plan | LifeLock identity theft protection services, claims |
| Legal Services | ARAG | 800-247-4184
Monday – Friday 8 a.m. – 8 p.m. EST |
ARAGlegal.com/myinfo Access Code: 18778ecu |
Will preparation, traffic tickets, real estate property protection, divorce, trusts and other legal services |
| Life Insurance | Reliance Matrix | 800-351-7500 | reliancematrix.com | Life claims and covered benefits |
| Medical Plan | Allegiance a Cigna Healthcare network | 800-258-5794 | askallegiance.com/ecuhealth Plan Group Number: 2005028 |
Medical claims, provider networks, temporary ID card |
| NC 529 College Savings Plan | CFNC | 866-866-2362 | cfnc.org | Enrollment in the NC 529 College Savings Plan |
| Pet Health Insurance | Pet Benefit Solutions (Wishbone) | 800-891-2565 | wishboneinsurance.com/ecuhealth | Pet health insurance information and covered benefits |
| Prescription Drug Benefit | Judi Rx | 833-554-4733 | judi.health/solutions/pharmacy-benefits-manager | Pharmacy claims and covered benefits |
| Retirement — Pension | ECU Health Pension Center | 866-261-3573 | myecuhealthpension.penproplus.com/login | Pension information for eligible team members |
| 401(k) Retirement Savings Plans | Fidelity Investments | 800-343-0860 | netbenefits.com | Online enrollment and customer service assistance |
| Vision | EyeMed | 888-581-3648 | eyemed.com | Vision claims and covered benefits |
| Whole Life Insurance | Unum | 800-635-5597 | unum.com/employees | Enrollment in fixed death benefit, claims assistance |
| Workers' Compensation | ECU Health | 252-847-5509 | myecuhealth.org/teamcentral/tafw | Support for work-related injuries and return-to-work services |